Refund Policy for The Maple Trail
Last Updated: February 14, 2026
At The Maple Trail, we want you to be completely satisfied with your home and kitchen purchases. If you’re not happy with your order, we’re here to help with a straightforward refund process.
1. 30-Day Refund Guarantee
We offer refunds on most items within 30 days of delivery. If you’re unsatisfied with your purchase for any reason, you may return it for a full refund to your original payment method.
| Time Frame | Refund Eligibility |
|---|---|
| 0-30 days after delivery | ✅ Full refund accepted |
| 31+ days after delivery | ❌ Refunds not accepted |
2. Refund Eligibility Requirements
To qualify for a refund, items must meet these criteria:
| Requirement | Details |
|---|---|
| Condition | Unused, in original condition with all tags attached |
| Packaging | Original packaging intact, including manuals and accessories |
| Time Frame | Return must be initiated within 30 days of delivery |
| Proof of Purchase | Order number or receipt required |
| Non-Final Sale | Item must not be marked as “Final Sale” |
3. Non-Refundable Items
For health, safety, and operational reasons, the following items cannot be refunded:
Clearance items (marked “Final Sale”)
Gift cards
Personal care items (if applicable)
Perishable goods
Items damaged due to customer misuse
Items returned without original packaging
Products returned after 30 days
4. How to Request a Refund
Option A: Online Refund Request
Go to Orders → Select the order containing the item
Click Request Refund
Follow the prompts and select reason for return
Print the prepaid return label (if applicable)
Option B: Contact Customer Service
Our 24/7 customer service team can assist you:
Email: info@themapletrail.ca